Privacy Notice

Last updated: 16 August 2026

The Sound Souls respects your privacy and is committed to protecting your personal information.

This Privacy Notice explains what information we may collect about you, why we collect it, how we use and protect it, and your rights in relation to your personal information.

Who we are

The Sound Souls is operated by Debbie Kneale, a sole trader based in the United Kingdom.

If you have any questions about this Privacy Notice or how your personal information is used, please use our Contact Us page.

Information we may collect

Depending on how you interact with The Sound Souls, we may collect information such as:

  • your name and contact details;

  • information you provide when making an enquiry, joining our mailing list, booking a session or training, or purchasing a product or service;

  • booking, payment and transaction information;

  • information you provide about relevant health, accessibility or learning requirements where this is necessary for your participation or support;

  • communications between you and The Sound Souls; and

  • information about how you interact with our website and emails, where applicable.

We only collect information that is relevant to the purpose for which it is required.

How we use your information

We may use your personal information to:

  • respond to enquiries and communicate with you;

  • process and administer bookings, purchases and payments;

  • provide training, sessions, products, services and associated support;

  • send information relating to something you have booked or purchased;

  • maintain appropriate business, training and certification records;

  • meet legal, accounting, insurance and regulatory requirements;

  • improve our services and communications; and

  • send news, updates and marketing communications where you have chosen to receive them.

Our lawful basis for using your information

The lawful basis we rely on will depend on why we are using your information.

This may include:

  • contract, where information is required to provide something you have booked or purchased;

  • legal obligation, where we are required to retain or process information by law;

  • legitimate interests, where processing is reasonably necessary for operating and improving our business and does not override your rights and interests; and

  • consent, where you have specifically agreed to a particular use of your information, such as receiving marketing communications.

Where we need to process health or other special category information, we will only do so where an appropriate lawful basis and additional condition for processing applies.

Marketing communications

We will only send you marketing emails where we have an appropriate lawful basis to do so.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails.

Unsubscribing from marketing does not prevent us from sending you service-related communications about a booking, purchase or training you are participating in.

How your information is stored and shared

We take reasonable steps to keep your personal information secure.

We use trusted service providers to help us operate our website, communications, bookings and payments. These providers may process personal information on our behalf only where necessary to provide their services.

We do not sell your personal information.

Where personal information is processed outside the UK, we will take appropriate steps to ensure that suitable safeguards are in place where required.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where information needs to be retained for legal, accounting, insurance, certification or legitimate business purposes.

Different types of information may therefore be retained for different periods.

Your rights

Depending on the circumstances, UK data-protection law may give you rights relating to your personal information, including the right to:

  • request access to information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your information in certain circumstances;

  • ask us to restrict how your information is used;

  • object to certain uses of your information;

  • request transfer of certain information; and

  • withdraw consent where we rely on consent to process your information.

If you wish to exercise any of these rights, please contact us through our Contact Us page.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.

Cookies and website information

Our website may use cookies and similar technologies to enable website functionality and, where applicable, understand how the website is used.

We are currently reviewing the cookie and consent facilities provided by our website platform and will provide appropriate information and controls for visitors where required.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our services, systems or legal requirements. The latest version will be published on this page with the date it was last updated.

Contact

If you have any questions about this Privacy Notice or how your personal information is handled, please use our Contact Us page.